Refund and Cancellation Policy

videogen sells prepaid credits for AI video generation. Credits are one-time purchases — there is no subscription and no recurring charge. Due to the nature of digital content, all sales are generally final once credits have been delivered to your account.

If a video generation fails or times out due to a problem on our side, the credit consumed for that generation is automatically returned to your account balance. No action is required on your part.

If you were charged incorrectly (for example, charged without receiving credits, or charged twice for one purchase), or the Service fails to deliver what you purchased for reasons attributable to us, contact us within 30 days of the purchase. After verification, we will refund the affected amount to your original payment method via Authorize.Net.

Refunds are typically processed within 5–10 business days of approval.

• Change of mind after credits have been delivered.
• Dissatisfaction with the artistic quality of a successfully generated video.
• Credits consumed by generations you initiated and that completed successfully.
• Accounts terminated for violations of our Terms and Conditions.

Contact us with your account email address, the purchase date, and the transaction amount. See our Contact page for full contact details. We respond within 2 business days.